The Trustee for Murray Property Agents (ABN 71 322 192 715) (we, us, our) is committed to
complying with its obligations under the Privacy Act 1988 (Cth) (the Act).
The Act allows personal information to be collected, used and disclosed for the purposes for which it
was collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in
connection with this website.
We also have a privacy policy which details our policy in connection with our real estate agency
business. A copy of this privacy policy can be accessed here
https://www.murrayproperty.com.au/privacy-policy/
This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently
notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this
website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy
Policy is posted to this website.
What information do we collect?
We may collect and hold personal information including, but not limited to:
- Full name
- Residential, postal and property addresses
- Email address and telephone number
- Date of birth
- Proof of identity documents (such as driver licence or passport details) where required for
tenancy applications
- Financial information relevant to tenancy or property transactions (such as income details,
rental payment history, bank details for rent payments or bond refunds)
- Employment details and references
- Information relating to properties bought, sold, leased or managed by us
Correspondence with us, including emails, phone calls, enquiry forms and inspection
registrations
- Website usage data, including IP address, browser type, pages visited and cookies (where
applicable)
- We generally collect personal information directly from you, but may also collect it from
third parties such as referees, tenancy databases, property owners, government agencies, or
publicly available sources where permitted by law.
Disclosure of Personal Information
We may share your personal information with:
a) Our employees, agents, and contractors, who are bound by confidentiality obligations.
b) Third-party service providers, such as property inspectors, conveyancers, and financial institutions, who assist us in providing our services.
c) Government agencies, regulators, and law enforcement authorities, when required by law or to protect our rights and property.
We will not sell, rent, or trade your personal information to any third party without your consent.
Why do we collect this information?
- We collect, hold, use and disclose personal information for purposes including:
- Providing real estate services, including property sales, leasing and property management
- Assessing and processing rental applications
- Managing residential tenancy agreements in accordance with NSW legislation
- Communicating with landlords, tenants, buyers, sellers and prospective clients
- Processing rental payments, bond lodgements and bond refunds
- Complying with our legal and regulatory obligations, including those under NSW tenancy and
property laws
- Maintaining business records and internal administration
- Marketing properties and our services, where permitted by law or with your consent
- Improving our services and website functionality
We only collect personal information where it is reasonably necessary for our functions or required
by law.
Automated Decision Making (ADM)
ADM is when:
(a) We use a computer program to make, or do a thing that is substantially and directly related
to making, a decision; and
(b) The decision could reasonably be expected to significantly affect the rights or interests of an
individual; and
The kinds of personal information used in the operation of such computer programs are::
o Identification details (such as name and date of birth)
o Contact information
o Employment and income information provided in rental applications
o Rental history and referee details
o Information obtained from tenancy databases where permitted under NSW law
providing information as authorised or required by law or a relevant government body or
authority.
The kinds of such decisions made solely by the operation of such computer programs are:
o Preliminary screening or sorting of rental applications
o Automated checks against tenancy databases or identity verification services
The kinds of such decisions for which a thing, which is substantially and directly related to
making the decision, is done by the operation of such computer programs are:
o Flagging applications for manual review
o Generating alerts or indicators to assist our staff in assessing applications
o Automating administrative processes such as application acknowledgements or status
notifications
o Information disclosed
We will use and disclose personal information only for the purposes for which it is collected in
accordance with the Act, including:
- providing services and customer support, including service updates;
- maintaining and updating our records;
- comparing information for accuracy, and verifying it with third parties; and
- providing information as authorised or required by law or a relevant government body or authority.
Overseas disclosure
We do disclose personal information overseas.
We may use cloud storage and IT servers that may be located overseas to store the personal
information we hold. As electronic or networked storage can be accessed from various countries
through an internet connection it is not always practical to know in which country information about
an individual may be held.
To the extent that we can identify the countries to which we transfer information they are:
- Philippines
Please note that in some cases countries to which we transfer information may not have laws or
binding schemes that have the effect of protecting your information in a way that overall is at least
substantially similar to the way in which the Australian Privacy Principles protect your information,
and there may not be any mechanism or binding scheme that you can access to take action to
enforce legal protections.
Anonymity and pseudonyms
General users of the website do not need to disclose their identity to us in order to use this website.
This website does not, therefore, collect personal information about people who generally access it
except in the circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are
anonymous or use a pseudonym.
Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server
whenever a page is sent to the user. Our servers may generate cookies which are used to keep
track of the pages that users have accessed while using the website. The cookie also allows data to
be inputted into a form or template and temporarily stored until the user chooses to save that form
or template. Cookies generally remain on the user’s computer even after an internet session is
ended and the computer rebooted. The cookie can be read by the server that placed it there during
a subsequent visit to that same server. Their exact behaviour is server specific.
When users visit this website, our server may log certain information, including the type of browser
and operating system the user is using, the top level domain name (for example .com, .net, .au, etc.),
the address of the referring site (for example, the previous site visited), the server’s IP address, the
date and time of visit and the address of the pages accessed and the documents downloaded. This
information is generally only for internal statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal
information into our website) is treated in accordance with this Privacy Policy.
Information security
We take reasonable steps to protect all information which we hold (including personal information)
from misuse, loss, and unauthorised access, modification or disclosure.
We may store information about you in cloud or other types of networked or electronic storage. As
electronic or networked storage can be accessed from various countries through an internet
connection it is not always practical to know in which country personal information about you may
be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information
over the internet can be guaranteed to be completely secure and we do not warrant the security of
any information transmitted to us over the internet
Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or
the content of those websites. This Privacy Policy does not extend to those linked websites.
Marketing and opt-out
We may also use the information, including personal information (excluding sensitive information),
provided by users of this website for marketing and research purposes, to analyse and improve
products, benefits and services and to inform users of products, services and benefits provided by
us, our related entities, suppliers or sponsors which we consider may be of value or interest to users,
unless the user tells us, or has previously told us, not to. If a user does not wish to receive any
information about such products, services and benefits they can contact the Privacy Officer (details
specified below).
We will not use your sensitive information for these purposes without your
consent.
Accessing your Personal Information
Users of the website whose information we either collect, use or disclose have the right to request
access to any personal information held by us which relates to them, unless we are permitted to
withhold that information. We may charge a reasonable fee where access to personal information is
provided. Any requests for access to a user’s personal information should be made in writing to the
Privacy Officer (details specified below). The user also has the right to request the correction of any
personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or
out-of-date.
If the user requires any further information about our management of personal information or has
any queries or complaints, they should contact:
The Privacy Officer
PO BOX 1051
DARLINGHURST NSW 1300
Tel: (02) 9371 5901
Email: home@murrayproperty.com.au
The Office of the Information Commissioner can be contacted as follows:
Phone enquiries 1300 363 992
Mon–Thurs
10am–4pm AEST/AEDT
Online enquiries Enquiry Form
Post GPO Box 5288
SYDNEY NSW 2001
Fax +61 2 9284 9666
Acceptance of this Privacy Policy
By using this website, accessing any of our products, services or features, the user acknowledges
that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and
disclose personal information, and the user authorises us to collect, use and disclose, in accordance
with the Act, their personal information for the purposes specified in this Privacy Policy.